Terms & Conditions

By accessing and using our website (Luna), you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. Products & Usage

Our products are intended for pet consumption only. Always follow feeding guidelines provided on the packaging. We are not responsible for improper use or failure to follow directions.

2. Orders & Payment

All orders are subject to availability. Prices are listed in your local currency and may be subject to change. Payments are securely processed via Shopify’s payment system.

3. Shipping & Delivery

We aim to ship orders within 2–5 business days. Delays may occur due to holidays, weather, or demand. We are not liable for delays once the order has been dispatched.

4. Returns & Refunds

Due to the nature of our products, we do not accept returns on opened packages. If your item arrived damaged or incorrect, please contact us within 7 days of delivery to arrange a replacement or refund.

5. Intellectual Property

All content on our site — including logos, text, and images — is the property of Luna and may not be used or reproduced without written permission.

6. Limitation of Liability

Luna shall not be liable for any indirect or incidental damages arising from the use or misuse of our website or products.

7. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. It is your responsibility to check for updates. Continued use of our site implies acceptance of the latest terms.

If you have any questions about our Terms & Conditions, please contact us at hello@lunarawpetfood.ca.